Here when you need us
Support
Need help with your Bobo, account, or a purchase? Email support@thebobouniverse.com and include the email connected to your account, but never send a password or payment details.
Purchases and subscriptions
To restore Premium, open Bobo, visit the Premium screen, and choose Restore Purchases. Apple manages billing and cancellations. You can view or cancel an active subscription in Apple Subscriptions.
If a Recall Bell, Loaded Dice pack, or relic pack was charged but did not arrive, reopen Bobo while online and allow a moment for delivery. If it is still missing, contact us with the product name and approximate purchase time. Do not purchase it again first.
Account help
Account controls are in Bobo's Settings. For permanent removal, follow the in-app Delete Account flow or read the account deletion guide. Deleting Bobo does not automatically cancel an Apple subscription.